General Conditions

0. OBJECT

These General Conditions regulate the acquisition of the products offered on the website https://ollerdelmas.com/, of which HERETAT OLLER DEL MAS, S.L. is the owner.

The acquisition of any of the products entails the full and unreserved acceptance of each and every one of the General Conditions that are indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when purchasing certain products.

These General Conditions may be modified without prior notification, therefore, it is advisable to read their content carefully before proceeding with the acquisition of any of the products offered.

1. IDENTIFICATION

HERETAT OLLER DEL MAS, S.L., in compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, informs you that:

2. COMMUNICATIONS

To communicate with us, we put at your disposal different means of contact that we detail below:

All notifications and communications between users and HERETAT OLLER DEL MAS, S.L. will be considered effective, for all purposes, when made through any of the means detailed above.

3. PRODUCTS

The products offered, along with their main characteristics and their price, appear on the screen.

HERETAT OLLER DEL MAS, S.L. reserves the right to decide, at any time, the products and / or services offered to Clients. In this way, HERETAT OLLER DEL MAS, S.L. may, at any time, add new products and / or services to those currently offered. Likewise, HERETAT OLLER DEL MAS, S.L. reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the products offered.

All this without prejudice to the fact that the acquisition of any of the products can only be done through the subscription or registration of the USER, granting by HERETAT OLLER DEL MAS, S.L. to the interested party a User name and a password, which will identify and enable him personally to have access to the products.

Once inside https://ollerdelmas.com/, and to access the contracting of the different products, the User must follow all the instructions indicated in the purchase process, which will mean reading and accepting all the general conditions and individuals posted at https://ollerdelmas.com/.

4. AVAILABILITY AND SUBSTITUTIONS PRODUCTS

PRODUCTS

HERETAT OLLER DEL MAS, S.L. intends to guarantee the availability of all the products that are advertised through https://ollerdelmas.com/. However, in the event that any requested product is not available or if it has been sold out, the client will be informed Yes, through the means provided by the client as soon as possible.

If the product is not available, and the consumer having been informed of this, HERETAT OLLER DEL MAS, S.L. may supply a product with similar characteristics without a price increase, in which case, the consumer may accept or reject it, exercising their right of withdrawal and termination of the contract.

In case of unavailability of all or part of the order, and the rejection of the replacement products by the customer, the refund previously paid will be made Yes, by transfer

If HERETAT OLLER DEL MAS, S.L. is unjustifiably delayed in the return of the amounts paid, the consumer may claim double the amount owed.

5. PURCHASE AND / OR CONTRACTING PROCESS

To make any purchase at https://ollerdelmas.com/, the customer must be of legal age.

In addition, it will be necessary for the client to register at https://ollerdelmas.com/ through a data collection form in which the necessary information for contracting is provided to HERETAT OLLER DEL MAS, S.L.; data that in any case will be true, exact and complete about their identity and that the client must expressly consent by accepting the privacy policy of HERETAT OLLER DEL MAS, S.L.

Likewise, it is recommended that the customer print and / or save a copy on a durable medium of the conditions of sale when placing their order, as well as the receipt sent by HERETAT OLLER DEL MAS, S.L. by email.

BILLING

Together with your order, you will receive the corresponding invoice.

To this end, the client consents that said invoice be sent to him in electronic format. The client will receive it by email, in PDF format. You can, at any time, revoke this consent by sending an email: info@ollerdelmas.com to receive the paper invoice.

6. DELIVERY PRODUCTS

PRODUCTS

The order will be delivered to the address designated by the client at the time of contracting according to the chosen modality.

The scope of delivery includes the following areas: Peninsula and Balearic Islands.

FORMS AND DELIVERY TIMES

1. Transportation:

As a general rule, packages are sent within 48 hours of receipt of payment, through ___________ with tracking number and delivery without signature. If you prefer certified shipping via __________, an additional charge will apply. Contact us before requesting this option. Whichever shipping method you choose, we will provide you with a link so you can track your order online.

Shipping charges include handling and packaging charges, as well as postage. Handling costs have a fixed price, while transport costs may vary depending on the total weight of the package. We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will be applied for each one individually. We are not responsible for damage to your package after shipment, but we do our best to protect all fragile items.

The boxes are large and your items will be well protected.

7. PRICES, EXPENSES AND TAXES

The prices of the products that are collected in https://ollerdelmas.com/ will be expressed in Euros unless otherwise stated and will be guaranteed for the duration of their validity, except for printing errors and whatever the destination of the order.

PRODUCTS

The final prices of all the products, (and where appropriate, the final prices per unit of measure, when required) together with their characteristics, offers, discounts, etc., are reflected in each of the articles that appear in the catalog at https://ollerdelmas.com/.

The products do not have VAT included.

Product prices can change at any time. In this case, the price to be applied will be the one in force on the date the order is placed. In any case, the final cost will be communicated to the customer in the electronic purchase process before he formalizes his acceptance.

8. FORMS OF PAYMENT

We put at your disposal these forms of payment:

a. By credit or debit card

You can make the payment immediately through the SSL secure payment gateway of our Bank. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card.

b. By Bank transfer

By cash or bank transfer. Must indicate at the time of making the transfer the name of the client and order number.

9. RETURN AND WITHDRAWAL POLICY

According to the regulations, the consumer and user will have the right to DESIST the contract for a maximum period of 14 calendar days without having to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1 / 2007, of November 16, which approves the referred text of the General Law for the Defense of Consumers and Users.

This right of withdrawal is not applicable among others to:

PRODUCTS

The client will have a maximum period of 14 calendar days from the day of receipt of the requested good or product to inform HERETAT OLLER DEL MAS, S.L. of their desire to withdraw from the contract.

The withdrawal implies that, HERETAT OLLER DEL MAS, S.L. will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment (provided that the product purchased is not within the exceptions indicated previously).

During this period, the consumer will inform the entrepreneur of his decision to withdraw from the contract by filling in the form at the end of this document and sending it to the email address of HERETAT OLLER DEL MAS, S.L.

HERETAT OLLER DEL MAS, S.L. will communicate to the consumer in a durable medium an acknowledgment of receipt of said withdrawal.

To proceed with the return of a product it is essential that it is in perfect condition and with its corresponding original packaging, with all its accessories and without having been used.

Once we receive your request, we will contact the customer to indicate the details of the return.

The entrepreneur will bear the costs of returning the goods.

10. WARRANTY

Products purchased through https://ollerdelmas.com/ enjoy a warranty period of According to the manufacturer from the moment of purchase, which covers possible manufacturing defects of the product, as well as any breakdown produced during said period.

According to manufacturer.

Consumable products, deficiencies caused by improper use or manipulation, connection to the electrical network different from that indicated, incorrect installation or defects derived from any external cause are excluded from the guarantees.

In products of a durable nature, the consumer will have the right to an adequate technical service and to the existence of spare parts for a minimum of 5 years from the date the product ceases to be manufactured, without the price of spare parts being able to increase by applying them in repairs.

To know the steps that must be followed in the event of problems or breakdowns in a product, you can contact:

To avoid problems with installation or handling of the purchased product, make sure you have followed the installation and operating instructions contained in the user manuals.

If, even so, the purchased product does not work properly, you should immediately contact the manufacturer’s customer service and technical assistance services, or, where appropriate, the representative or distributor.

Usually the technical services will require that you provide them with the following information:

OBSERVATIONS

Collection and shipping costs on behalf of the customer.

11. LIABILITY AND DISCLAIMER OF LIABILITY

The consumer and user have the right to repair the product, to replace it, to reduce the price or to terminate the contract, as established in Chapter II Tít. IV Book II of the General Law for the Defense of Consumers and Users.

If the product is not in accordance with the contract, the consumer may choose between the repair or replacement of the product, both being free for the consumer, which will be carried out within a reasonable period of time depending on the nature of the products. and the purpose for which they were intended.

If the repair has been completed and the product is delivered, it is still not in accordance with the contract, the consumer may demand its replacement, the price reduction or the termination of the contract.

12. CUSTOMER SERVICE AND CLAIMS

To file any complaint or claim with HERETAT OLLER DEL MAS, S.L., the client must contact the customer service department either at the phone number 938763515, or through the email address info@ollerdelmas.com.

According to the Resolution of online disputes in consumer matters of the EU and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that is It is available at the following link: http://ec.europa.eu/consumers/odr/ http://ec.europa.eu/consumers/odr/

13. APPLICABLE LEGISLATION

The present conditions will be governed by current Spanish legislation.

The language used will be Spanish.

RATES CABINS

10% VAT included

Breakfast included in all rates (for 2 people)

Tourist tax not included

June, July and August minimum stay of 2 nights on weekends

DUI rate_ 5% discount on standard rate

Late check out_supplement 15% on selected room rate

Day use_75% of the current rate in the selected room

Non-refundable rate_direct payment_10% off

Child from 0 to 4 years_ 25 eu per night (includes cot)

Child from 4 to 12 years_ price equivalent to 55€ night of the current rate

Child > 12 years or 3rd adult_ 120€ night of the price of the rate price except in packages or promotions

CANCELLATION POLICIES

Free cancellation up to 7 days before arrival. You can cancel free of charge until 12:00 on the 7 days prior to booking. After this time, if you cancel you will be charged the first night on the card. Also if you leave early or do not show up (the reservation is only kept during the first night)

Payment is made at the property.

The card is for warranty only. WITHDRAWAL FORM

Non-refundable rate, only changes within 3 months from your reservation.

For the attention of:

HERETAT OLLER DEL MAS, S.L.

C/ Ctra. de Igualada a Manresa, C37z, Km 91, 08241 Manresa – Barcelona

B61822133

Telephone: 938763515

Email: info@ollerdelmas.com

I hereby inform you that I am withdrawing from the sales contract entered into with you in relation to the following products and / or services:

PRODUCT / SERVICEREFERENCE
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Order number:
Order date:Receipt of the order:

CONSUMER DATA

Name and surname:

CIF / NIF / NIE:

Address:

Telephone:

E-mail:

On ________________________ to _____ of __________________ of ______.

Signature:

WITHDRAWAL FORM

For the attention of:

HERETAT OLLER DEL MAS, S.L.

C/ Ctra. de Igualada a Manresa, C37z, Km 91, 08241 Manresa – Barcelona

B31822133

Telephone: 938763515

Email: info@ollerdelmas.com

PRODUCT / SERVICEREFERENCE
__________________________________________________________________________________
__________________________________________________________________________________

REASON FOR THE CLAIM:

Order number:
Order date:Receipt of the order:

CLAIMANT INFORMATION

Name and surname:

CIF / NIF / NIE:

Address:

Telephone:

E-mail:

On ________________________ to _____ of __________________ of ______.

Signature: