- ACCEPTANCE AND AVAILABILITY
These Conditions regulate the legal relationship derived from the purchase processes formalized by users through the Ollerdelmas.com website. Users expressly accept full and unreserved adherence to these stipulations, in the version published by Ollerdelmas.com at the time the user contracts the product in which they are interested. Therefore, the user agrees to carefully read the contracting conditions, each time he proceeds to contract a product, since they have been subject to modification since the last time he accessed.
By accepting these General Contracting Conditions, the user declares:
to. That she is a person with the capacity to contract of legal age.
b. That you have read and accept these general contracting conditions.
The user will always and in any case, prior to the beginning of the product purchase procedure, have access to the contracting conditions, which may be stored and / or reproduced on a durable medium. And once, the user contracts a product, he will receive via email, the confirmation of the contracted products together with the general conditions that govern the contractual relationship. By contracting any product, the user expressly accepts that the copies and confirmations required to notify article 99.2 of Royal Legislative Decree 1/2007, of November 16, be notified via email.
- NATURE OF THE CONTRACT
By means of this contract Ollerdelmas.com (HERETAT OLLER DEL MAS SLU, with registered office in Manresa, ctra Igualada c37z km 91, and NIF B-31822133) sells to the client (any natural or legal person with whom Ollerdelmas.com signs any contract of sale of its website) and it buys from Ollerdelmas.com the product specified in the invoice / delivery note / order. The term “contract” is understood to be the sale and purchase transaction that is implemented through this document. By “product” is understood the merchandise that is the object of purchase.
The prices of our products are expressed in euros and include the corresponding Value Added Tax (VAT) depending on the product.
Ollerdelmas.com reserves the right to modify its prices at any time, but the products will be invoiced based on the rates in force at the time the order is registered.
We do not assume responsibility for any typographical or arithmetic error that may appear on the page.
The payment of the product will be made online with VISA, MASTERCARD credit card or through the PAYPAL platform.
Ollerdelmas.com will deliver the corresponding invoice to the client when he requests it when filling in the contracting data. This invoice will be physically delivered together with the order. The charge to the credit card will be made at the time of purchase.
All purchase transactions are carried out within a strict framework of confidentiality and encryption thanks to the SSL protocol. Thus, Ollerdelmas.com guarantees the confidentiality of the data provided by the client by means of encryption, avoiding its communication to third parties outside the legal relationship, in accordance with the provisions of Law 15/99 on Protection of Personal Data. Randomly, to reinforce security and to verify the reliability of the data provided when placing an order, the company may request additional data from the customer (such as a copy of the ID or proof of address less than three months old) that allow to verify that the purchase has been made by the cardholder. The document must be sent within five business days, Ollerdelmas.com reserving the right to reimburse said order if it does not receive the requested documents or if they are not valid.
Likewise, Ollerdelmas.com reserves the right to cancel or reject any order from a client with whom it has a dispute regarding the payment of a previous order.
The moment you press the “ACCEPT” button during the order confirmation, the bank verifies the validity of your credit card number and checks that it is not blocked.
Ollerdelmas.com does not have in any case access to your bank details nor does it save them on its servers. For this reason, you must provide them again each time you make a new transaction on our website. This way you get double protection against abuse and fraud.
- CANCELLATIONS, RETURNS AND WITHDRAWALS
Orders can be canceled at no cost until the moment the shipment becomes effective. If we receive notice of cancellation once the package has already been sent, it will be considered a return. Returns can be made up to 14 calendar days from receipt of the product according to the specifications that follow.
In the case of experiences, cancellations / returns can be made up to 7 calendar days after purchase. For this, it will be necessary to send an email to firstname.lastname@example.org detailing the identification code of the experience, the name and surname of the contractor and the date of payment. In a maximum period of 14 days the amount will be reimbursed.
The right of return may not be exercised when there are indications that the products have been opened, manipulated or exposed to inappropriate conditions. It is mandatory to return properly protected products, in their original packaging, in perfect condition for later sale.
Any package that lacks any of the sender’s identification elements (name, surname, address, order number) cannot be accepted. The return of the ordered products will give rise to the refund of the entire amount paid by the user.
The return cost will be assumed by the user.
Returns that are derived from our error or from a product defect are excluded from this case. In this case, Ollerdelmas.com undertakes to exchange the defective product for another equal or the amount will be refunded. You will also take care of the return and subsequent shipping costs.
To make a return effective, contact us at 938 768 315 or by sending an email email@example.com. The user will receive an email acknowledging receipt of the return communication.
We will not accept any exchange or return if we have not previously received any notification.
- SECURITY AND CONFIDENTIALITY
Ollerdelmas.com complies with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, and the regulations on Information Society Services and Electronic Commerce, for which it has adopted the administrative and technical procedures necessary to guarantee the security of the personal data we collect.
When a client places an order, their personal data, domicile and those related to their method of payment, are incorporated into our database, being used only to process the order and send information about offers and services of the companies of the group that may be of interest to our clients. Ollerdelmas.com ensures the confidentiality of the data provided by our customers, since the personal data requested is always strictly necessary.
Ollerdelmas.com undertakes not to use them other than as agreed and not to assign or sell them to third parties outside the group companies under any circumstances. In any case, Ollerdelmas.com customers may at any time exercise their rights of access, rectification, cancellation and opposition, communicating it in writing to firstname.lastname@example.org
In this sense, the user is informed and gives his consent for the incorporation of his data to the automated files owned by Ollerdelmas.com (HERETAT OLLER DEL MAS, SLU, with registered office in Manresa, Ctra Igualada c37z km 91 and NIF B- 31822133) duly registered with the General Registry for the Protection of Personal Data, and for the automated processing of your data, as a consequence of the consultation, request or contracting of any service, or of any transaction or operation carried out, in order to access the information and services provided by Ollerdelmas.com through the website, and where appropriate for the maintenance of the contractual relationship, as well as for the sending of offers or advertising and promotional communications from the group companies.
The user declares that all the data provided by him are true and correct, and undertakes to notify Ollerdelmas.com of the changes that occur in them. The user has the right to oppose the processing of any of their data that are not essential for the conclusion of the contract and its use for any purpose other than maintaining their contractual relationship.
Likewise, and in compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce, Ollerdelmas.com will exclusively send offers or advertising and promotional communications electronically to your email address or through another means of communication electronic equivalent, to those users who have expressly granted their consent.
Ollerdelmas.com informs the user that they may unsubscribe from this type of communication, by following the instructions that appear at the end of all our emails or by communicating it in writing to the email address email@example.com